Don't Get Done, Get Dom

Format

The programme assists individuals who have been treated unfairly in obtaining refunds or better deals on products and services. Examples include a ruined wedding holiday and overcharging by a mobile phone provider. Littlewood investigates regulatory gaps that permitted such injustices. He also handles complaints about excessive utility bills, often resulting in refunds or corrected prices. A segment educates viewers on their consumer rights and offers tips for getting value for money. In earlier versions, a member of the public was coached to negotiate a better purchase, such as video cameras or sports gear, by watching footage of their first attempt and receiving pointers. Littlewood then communicated with them via a hidden earpiece during a second attempt at a different shop. Another past segment featured Littlewood haggling on behalf of a shopper he met on the street.